Our Refunds and Returns Policy

 

If you have any problem with any product we sell to you you need to contact us FIRST

Please email us at:- sales@side3.com.au

In your email please provide us any relevant information, and if required please attach photos too. 

We will be in touch with you to discuss the matter within 48 hours of reading your email.

We will then reach out to you to proceed.

If you are asked to send the item back it must be received in its original packaging and undamaged.

We want all our customers to understand that we do not offer refunds on the following:-

  • change of mind
  • parcels lost, stolen or damaged during or after delivery
  • items returned opened, used or partly assembled or not in their original packaging
  • items you break yourself during assembly or play
  • items with no problem found